Fitness Superstore USA Terms, Sales, Delivery & Service Policy

These terms apply to purchases, online orders, freight shipments, local deliveries, installations, service calls, cancellations, and special orders from Fitness Superstore USA.

For questions regarding an order, delivery, service, or these policies, contact fitnesssuperstoreusa@gmail.com.

All Sales Are Final

ALL SALES ARE FINAL.

Fitness Superstore USA does not offer returns or refunds based on buyer's remorse, change of mind, product preference, fit, size, space limitations, or other circumstances unrelated to an approved damaged, defective, or incorrect-item claim.

Customers are responsible for reviewing product specifications, dimensions, features, space requirements, access requirements, and other relevant information before completing a purchase.

Special-order and custom-configured merchandise is non-cancellable and non-returnable.

Nothing in this policy limits any rights or remedies that cannot legally be waived.

Online Orders

Online purchases are also final sale.

Placing an order online does not create a return or trial period. Customers should carefully review the product description, specifications, dimensions, shipping requirements, and warranty information before ordering.

If an online order arrives damaged, defective, or incorrect, contact fitnesssuperstoreusa@gmail.com promptly. These situations will be handled as a damage, freight, order-error, or warranty claim as appropriate and are not considered ordinary returns.

LTL Freight Deliveries

Many Fitness Superstore USA products are large or heavy and ship by Less-Than-Truckload (LTL) freight carrier.

Customers should inspect LTL shipments carefully before signing the carrier's delivery receipt.

If visible damage is present:

1. Photograph the shipment, pallet, packaging, and damaged areas.

2. Clearly note all visible damage on the carrier's delivery receipt before signing.

3. Contact Fitness Superstore USA promptly at fitnesssuperstoreusa@gmail.com.

4. If the shipment appears severely damaged, contact Fitness Superstore USA before refusing delivery whenever reasonably possible.

Signing a delivery receipt without noting visible damage may affect our ability to establish that the damage occurred while the shipment was in the carrier's possession.

If concealed damage is discovered after unpacking, photograph the merchandise and packaging and contact Fitness Superstore USA promptly.

Do not discard the pallet, cartons, crate, wrapping, straps, or other shipping materials until the claim has been evaluated.

Damaged, Defective or Incorrect Merchandise

All-sales-final does not mean customers should accept merchandise that was shipped incorrectly or legitimately damaged or defective.

If you believe your merchandise is damaged, defective, or incorrect, contact fitnesssuperstoreusa@gmail.com with:

• Your name and order number

• A description of the issue

• Photographs or video when applicable

• Photographs of packaging for freight-damage claims

• A copy or photograph of the freight delivery receipt when applicable

Fitness Superstore USA will evaluate the claim and determine the appropriate resolution based on the circumstances, method of delivery, carrier requirements, and applicable manufacturer warranty.

Depending on the situation, the appropriate remedy may include replacement parts, repair, manufacturer warranty service, replacement merchandise, or another resolution approved by Fitness Superstore USA.

A serviceable equipment issue does not automatically entitle the customer to replacement of the complete unit or a refund.

Authorized Freight Returns

Because all sales are final, merchandise may only be returned when Fitness Superstore USA specifically authorizes a return as part of resolving an approved damage, defect, incorrect-shipment, or other qualifying claim.

Do not ship merchandise back without written authorization.

If a return is authorized, Fitness Superstore USA will provide the customer with return instructions and the correct shipping destination.

The primary Fitness Superstore USA location is:

Fitness Superstore USA
461 Route 46
Fairfield, NJ

However, do not automatically ship freight returns to the Fairfield location. Depending on the product, manufacturer, distributor, carrier, or fulfillment warehouse, an authorized return may need to be sent to another location.

The correct destination and freight instructions will be provided when the return is authorized.

Order Cancellations

An order is not considered cancelled until cancellation has been approved by Fitness Superstore USA.

Orders that have already been processed, allocated, shipped, scheduled for delivery, assembled, installed, or specially ordered may not be eligible for cancellation.

When a cancellation is accepted, an applicable 20% restocking fee may apply in accordance with Fitness Superstore USA's sales terms.

Special-order merchandise is non-cancellable.

Manufacturer Warranty

Applicable product warranties are provided according to the individual manufacturer's warranty terms.

Manufacturer warranties may provide remedies for qualifying defects after delivery. Warranty service does not constitute a product return or refund.

Warranty coverage generally does not include normal wear and tear, misuse, abuse, improper maintenance, unauthorized repairs or service, or other conditions excluded by the manufacturer.

Customers should refer to the product owner's manual and manufacturer's warranty documentation for the specific terms applicable to their equipment.

Local Delivery & Installation

Customers are responsible for confirming that the intended installation location can accommodate the equipment before purchase and delivery.

This includes room dimensions, ceiling height, doorways, hallways, stairways, elevators, access points, and any other conditions affecting delivery or installation.

Customers are responsible for providing clear and safe ingress and egress and for protecting delicate floors, walls, furnishings, and other surfaces.

Fitness Superstore USA is not responsible for minor nicks, scuffs, or scratches that may occur during normal delivery, installation, or relocation procedures, or for damage resulting from pre-existing deterioration, rot, structural weakness, or previously damaged surfaces.

Service Calls & Relocations

A cancellation fee equal to 20% of the applicable service rate may be charged for cancelled service or relocation appointments.

Fitness Superstore USA reserves the right to refuse service outside its normal service area.

The normal service area is approximately 30 miles from the customer's local Fitness Superstore USA location.

When Fitness Superstore USA agrees to provide service outside its normal service or delivery area, an additional $4.50 per mile may be charged in addition to the normal service fee.

Parts Orders

All sales are final on parts orders.

Fitness Superstore USA is not responsible if a replacement part subsequently becomes unavailable or is discontinued by the manufacturer.

Questions, Freight Claims & Authorizations

For order questions, freight claims, damaged or defective merchandise, service questions, or an authorized return:

Fitness Superstore USA
461 Route 46
Fairfield, NJ
fitnesssuperstoreusa@gmail.com

Do not return or ship merchandise without prior authorization from Fitness Superstore USA.